Current as of 20 Jan 2024

Privacy Policy

Last updated: August 6, 2024

This Privacy Policy describes how EmergencyFoodAccess.com (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from emergencyfoodaccess.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.

Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

Account information including your username, password, security questions, and other information used for account security purposes.

Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.

Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also, see the section below, Third Party Websites, and Links.

SMS Marketing and Communication

By providing your phone number and opting in to receive SMS communications, you consent to receive text messages from EmergencyFoodAccess.com regarding your orders, account updates, promotions, and other marketing communications. Message frequency may vary. You can opt out of receiving SMS messages at any time by replying with "STOP" to any message received or by contacting us directly. Message and data rates may apply. We take your privacy seriously and will not share your phone number with third parties for their own marketing purposes without your explicit consent.

How We Use Your Personal Information


We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications to you related to your account, purchases, returns, exchanges, or other transactions, create, maintain and otherwise manage your account, arrange for shipping, facilitate any returns and exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.


We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.

When you direct, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.

With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

CategoryCategories of RecipientsIdentifiers such as basic contact details and certain order and account informationVendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers)Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account informationBusiness and marketing partnersCommercial information such as order information, shopping information, and customer support informationAffiliates and subsidiaries within our corporate group for business and operational purposesInternet or other similar network activity such as Usage Data and CookiesThird-party websites and social networks that you connect to through the Services

Third-Party Websites and Links

Our Site may contain links to other websites that are not owned or controlled by us, including social media platforms, websites, or other online services belonging to third parties. We are not responsible for the privacy practices or the content of these third-party sites. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

Security and Fraud Prevention

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your personal information. However, no system of security can be 100% secure, and we cannot ensure or warrant the security of any information you provide to us.

Your Privacy Choices and Rights

Depending on where you live, you may have some or all of the rights listed below in relation to the personal information we hold about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

The right to know about the personal information we collect, use, disclose, and sell, including the specific pieces of personal information we have collected about you.

The right to request deletion of the personal information we have collected from you.

The right to correct inaccuracies in your personal information.

The right to opt out of the sale or sharing of your personal information.

The right to limit use and disclosure of your sensitive personal information.

The right to opt out of targeted advertising.

The right not to be discriminated against for exercising any of the rights listed above.

To exercise any of the rights above, please contact us using the contact details provided under the "How to Contact Us" section below. If you are submitting a request on behalf of another person, please provide written authorization or a power of attorney.

Notice of Financial Incentives

In some cases, we may offer financial incentives, such as discounts, coupons, or other benefits, to customers who provide personal information, such as when you sign up for our marketing emails or join one of our membership programs. When you participate in a financial incentive, we collect personal information from you, such as identifiers like your name, email address, and commercial information like your purchase history. You can opt into a financial incentive by following the sign-up or participation instructions provided, and you have the ability to opt out of the program at any time by contacting us as outlined in the "How to Contact Us" section below. To the extent required by applicable law, we will provide additional program-specific information when you sign up for any of these programs.

Children's Privacy

The Services are intended for general audiences and not for children under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information without parental consent, please contact us as outlined below. If we become aware that a child under 16 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child's account.

How to Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@emergencyfoodaccess.com
Postal Address: Hart, LLC 14026 W Bunkerhill St Boise, ID 83713